Policy Reminders: OneSite

Lease Renewals

Timely lease renewals are essential for maintaining stable occupancy and fostering strong tenant relationships.  Lease renewal offers should be generated and processed well in advance of lease expiration—typically 30-90 days in advance—to allow ample time for review and execution. This ensures continuity for tenants while minimizing vacancy risk and administrative delays. The Renewal Dashboard is a great way to keep track of your property’s renewals.

1. Blue Moon Leases have now been implemented into Onesite at most tax and Market properties. Sites no longer have access to print leases from the Blue Moon website and should be generating all lease packets from Onesite. Instructions and videos can be found on Chapter 3. If there are any issues with the documents pulling correctly, please enter a Freshdesk ticket so that we can work to get this corrected.
2. Past Due Renewals must be completed and corrected in Onesite so that future leases generated in Onesite will reflect the correct lease dates. There are instructions to complete past due renewals on Chapter 3. It is important that ALL lease renewals are completed in a timely manner!

Stay tuned for upcoming posts in this series as we continue to highlight important policies and procedures at Royal American!