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RPM Careers Week is Almost Here!

Big news: RPM Careers Week is almost back! The National Apartment Association (NAA) hosts this nationwide celebration of our industry every April, and Royal American team members are absolutely invited to participate for a chance to win!

Every day April 20–24 has its own challenge theme. All you have to do is snap a photo or film a short video, add a caption, and submit your entry directly to NAA for a chance to win real prizes. It’s fun, it’s easy, and it’s a chance to show the world what working at Royal American looks like.

How to Participate

  • Pick your challenge day (or go for all five — more entries, more chances!).
  • Snap a photo or record a short video.
  • Write a caption that tells your story.
  • Submit your entry at: RPMCareersWeek.com/NAA

What to Post Each Day

 Leadership & Support Services — MONDAY | April 20

Shout out your leadership or support services team! Share a photo or video and tell us how they nurture your talents, build up the team, and serve both staff and community.

Prize: Lodging Travel Voucher — $550

Maintenance & Service Professionals — TUESDAY | April 21

Catch your favorite maintenance pros in action! Show them doing what they do best and tell us why they’re an MVP of your team.

Prize: Outdoor Gear Store Gift Card — $375

Apartment Onsite Teams Day — WEDNESDAY | April 22

This one’s for the onsite crew! Capture your team being awesome on the job and share what they mean to you and your property.

Prize: Team Outing — $750

Super Supplier Collaborator — THURSDAY | April 23

Give your go-to supplier collaborator their flowers! Tell us how they make your operation run smoother, your team’s day easier, or your residents happier.

Prize: Team Outing — $325

Why I Love My RPM Career — FRIDAY | April 24

End the week with the big one! Take a selfie at your property and share your RPM story — how you got here, why you love it, and what keeps you going.

Prize: Flight Travel Voucher — $525

 

You represent this industry every single day. RPM Careers Week is your chance to celebrate that! We’d love to see Royal American showing up strong in the submissions this year!

 

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January Marks National Human Trafficking Prevention Month: Join the Fight Against Exploitation

 

Each January, we observe National Human Trafficking Prevention Month, a time to raise awareness about the pervasive issue of human trafficking and to empower individuals to take action. This annual initiative underscores the importance of combating a crime that impacts an estimated 24.9 million people worldwide, depriving them of their freedom for profit.

What Is Human Trafficking?
Human trafficking involves the use of force, fraud, or coercion to compel individuals into commercial sex acts, labor, or services against their will. Traffickers prey on vulnerabilities, often targeting those seeking better opportunities for themselves and their families.

Spotting the Red Flags
As part of our ongoing commitment to safety, we encourage employees to familiarize themselves with the signs of human trafficking, which may include:

  • Individuals showing signs of physical abuse or malnourishment.
  • People who appear fearful, submissive, or unable to speak for themselves.
  • Individuals who lack personal identification or appear controlled by someone else.
  • Mention of exploitative working conditions, unpaid labor, or excessive hours.

Our Commitment at Royal American Management
At Royal American Management, we are dedicated to maintaining safe communities and workplaces. Employees working in public lodging establishments in Florida are required to complete annual human trafficking awareness training, as mandated by Florida Statute 509.096. This training ensures employees can recognize potential trafficking situations and respond appropriately.

How You Can Help

  1. Complete Required Training: All site employees must complete the “Human Trafficking in Rental Housing” course assigned via Grace Hill and submit a signed certificate of completion to their Community Manager.
  2. Participate in our webinar on 1/27/26 at 10:00 am ET/ 9:00 am CT.
  3. Be Observant: Familiarize yourself with the red flags and report suspicious activity.
  4. Spread Awareness: Display the required Human Trafficking Public Awareness Sign in employee-accessible areas, as per Florida law (Florida sites only).

Report Suspicious Activity
If you suspect someone may be a victim of human trafficking, call the National Human Trafficking Hotline at 888-373-7888 or text INFO or HELP to 233-733. Your vigilance could save a life.

Together, we can make a difference by staying informed, vigilant, and proactive. Let’s ensure that our communities remain places of safety and freedom for all.

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Policy Reminders: OneSite

 

Lease Renewals

Timely lease renewals are essential for maintaining stable occupancy and fostering strong tenant relationships.  Lease renewal offers should be generated and processed well in advance of lease expiration—typically 30-90 days in advance—to allow ample time for review and execution. This ensures continuity for tenants while minimizing vacancy risk and administrative delays. The Renewal Dashboard is a great way to keep track of your property’s renewals.

  1. Blue Moon Leases have now been implemented into Onesite at most tax and Market properties. Sites no longer have access to print leases from the Blue Moon website and should be generating all lease packets from Onesite. Instructions and videos can be found on Chapter 3. If there are any issues with the documents pulling correctly, please enter a Freshdesk ticket so that we can work to get this corrected.
  2. Past Due Renewals must be completed and corrected in Onesite so that future leases generated in Onesite will reflect the correct lease dates. There are instructions to complete past due renewals on Chapter 3. It is important that ALL lease renewals are completed in a timely manner!

Stay tuned for upcoming posts in this series as we continue to highlight important policies and procedures at Royal American!

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Policy Reminders: Contracting

 

Community Managers play a key role in preparing contracts and renewals specifically for the following service agreements: Lawn Maintenance, Pool Maintenance, Pond Management, and Courtesy Patrol.

To support you in this process, the Contracting Department offers a monthly refresher training session, available up to 90 days before a contract expires. While not required, these sessions are a great way to brush up on the steps and procedures.

From downloading the correct form, completing the required fields, and submitting it to your vendor — it’s that simple! A helpful, step-by-step slide presentation is also available on the Contracting SharePoint page.

If you’d like to attend the next training session, please contact your Service Contract Administrator or email contracting@royalamerican.com.

Don’t let your contracts expire… Contracting is here to help! Check out chapter 12 to review our full policy on contracting.

 

Stay tuned for upcoming posts in this series as we continue to highlight important policies and procedures at Royal American!

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Policy Reminders: Accounting

 

Paid Leave, PTO, Holiday & Event Pay
PTO is intended to cover time away from work, including doctor’s appointments. Employees should not make up time by working longer hours unless they have prior approval from their supervisor. Please plan ahead and use PTO as needed. See policy HERE.

Business Hours & Breaks

  • Official business hours begin at 7:00 AM. Employees should not clock in or begin work before this time.

  • A 30-minute lunch break is mandatory for all employees. Make sure you’re taking this time away from your work duties each day. 

For more information, refer to the Employee Handbook (see HERE) or reach out to the Accounting or HR departments with any questions. 

Thanks for doing your part to help us stay aligned and efficient!

Stay tuned for upcoming posts in this series as we continue to highlight important policies and procedures at Royal American!

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Adventures With Mike

Adventures with Mike:

How a Simple Hike Became an Ongoing Adventure
Shared By Mike Correll, VP RAM IT

 

Back in 2017, I decided it was time to get back into hiking because I missed being outdoors, hitting the trails, and exploring nature. By 2018, someone suggested I post my hikes on RAM’s interdepartmental website, The Dispatch, to see if anyone else wanted to join in. This was the beginning of “Hikes with Mike”.

 

At first, it was all about hiking, but once summer rolled around, we realized the Florida heat wasn’t exactly our friend on the trails, so we switched things up and added canoeing, snorkeling, spring hopping—you name it. Before long, it wasn’t just about hiking anymore. That’s when the group naturally evolved into what we now call “Adventures with Mike.”

 

In May of 2019, we took a trip down to the Everglades. It was there, while soaking in the beauty of that wild landscape, that a friend suggested I start a Facebook group. And just like that, “Adventures with Mike” went social. My motto? “I’m doing this, and you’re welcome to join me.” It’s simple, honest, and captures the spirit of what this group is all about.

 

Since then, we’ve hiked trails across Northwest Florida, Alabama, and Georgia—including multiple waterfall tours. I’m pretty sure we’ve visited almost every spring in Florida, from the northernmost parts down to Orlando. We’ve taken airboat tours through the Everglades, flown by seaplane to the Dry Tortugas, and explored the Florida Keys.

 

We’ve paddled countless rivers and creeks throughout the state and we’ve done overnight trips on the Blackwater River. Some of our more adrenaline-filled adventures include whitewater rafting and ziplining. Twice a year, we go deep sea fishing and rent a pontoon to snorkel in the Gulf of America.

 

Over the years, the size of the group has varied—sometimes it’s just two of us, other times we’ve had as many as twelve join the fun. Since this whole thing began, I’ve only hiked alone twice. That says a lot about the power of shared adventure.

 

One of our biggest milestones? A 20-mile hike on the Florida Trail in a single day with fellow RAM IT crew member, John Criss. Was it crazy? Maybe. But to me, it’s not really an adventure unless you’re pushing some kind of limit.

 

What’s Coming Up?  At the moment, nothing’s officially on the calendar.  I usually plan our outings about a week in advance, depending on the weather.  Flexibility is part of the fun.  The only thing on the horizon is our usual overnight canoe adventure. I’m currently saving up for a honeymoon to California in the fall—so I’ll be logging some personal adventure miles out west, too.

 

Want to Join the Adventure?  If you’re up for exploration, connection, and a little spontaneity, we’d love to have you join us!  To request access to our private Facebook group, scroll to the bottom left corner of The Dispatch and click: JOIN OUR FACEBOOK GROUP – “Adventures with Mike”.  And no, it’s not just for RAM employees! In fact, we’ve had folks hop on board mid-adventure—the more, the merrier.  Hope to see you on the next one!

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Policy Reminders: Marketing

 

Need Graphics? Let Marketing Handle It!

We know how important it is to have eye-catching, professional marketing materials for your property, but please remember that sites should not create graphics in Canva or other design platforms. To maintain brand consistency and quality, all marketing materials should be created by our Marketing team.

We’re here to help! Whether you need flyers, social media graphics, or other materials, simply reach out, and we’ll ensure you get what you need. You can visit RoyalAmericanMarketing.com to submit requests and explore available resources.

Also, a quick reminder about online reviews: site teams are welcome to respond to positive reviews to thank residents for their feedback. However, the Marketing team will handle negative reviews to ensure a consistent and professional response.

Lastly, sites are not permitted to create their own social media accounts. Each property has an official Facebook page managed by our Marketing team, and all social media access must go through SOCi, our online social media and reputation management platform.

Let’s work together to keep our branding strong and consistent! If you have any questions, don’t hesitate to contact the Marketing team.

See the full policy HERE.

Stay tuned for upcoming posts in this series as we continue to highlight important policies and procedures at Royal American!

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