Lease Renewals
Timely lease renewals are essential for maintaining stable occupancy and fostering strong tenant relationships. Lease renewal offers should be generated and processed well in advance of lease expiration—typically 30-90 days in advance—to allow ample time for review and execution. This ensures continuity for tenants while minimizing vacancy risk and administrative delays. The Renewal Dashboard is a great way to keep track of your property’s renewals.
- Blue Moon Leases have now been implemented into Onesite at most tax and Market properties. Sites no longer have access to print leases from the Blue Moon website and should be generating all lease packets from Onesite. Instructions and videos can be found on Chapter 3. If there are any issues with the documents pulling correctly, please enter a Freshdesk ticket so that we can work to get this corrected.
- Past Due Renewals must be completed and corrected in Onesite so that future leases generated in Onesite will reflect the correct lease dates. There are instructions to complete past due renewals on Chapter 3. It is important that ALL lease renewals are completed in a timely manner!
Stay tuned for upcoming posts in this series as we continue to highlight important policies and procedures at Royal American!
Our next Town Hall is happening Wednesday, August 13th, from 1:00–2:00PM Central (2:00–3:00PM Eastern)!
Featuring our Vendor Compliance Administrator, Connie Brady, this month’s session will walk you through the new ticketing process for vendor enrollment — what’s changing, how it works, and how it will make the process smoother for everyone.
You’ll learn:
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Understanding the Vendor Fee – What it covers, why it matters, and how it supports active monitoring, communication, and quality standards year-round.
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Most Common Errors – The top mistakes to avoid when submitting vendor forms, from missing information to outdated documents, and how to get it right the first time.
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Searching Vendors – How to quickly find vendor status, understand why a vendor is inactive, and use search tools effectively.
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Service Tickets – Step-by-step guidance for submitting tickets correctly so they’re routed to the right department.
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Unapproved Vendors – Why they’re a major liability risk and how to ensure all vendors are properly vetted before work begins.
We encourage you to submit your questions ahead of time by emailing them to training@royalamerican.com so we can address them during the session.
We’re looking forward to seeing you there for this discussion!
In honor of Breast Cancer Awareness Month, we’re offering limited edition pink and grey polos with a special RA logo for all staff to wear during October. These polos are a great way to show support and help raise awareness for this important cause.
Order Window: Now – August 29
For Site Staff: Click here to order your polo
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Polos are a site expense.
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Order through the pop-up website above.
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If breast cancer research is close to your heart, you may also make a donation when placing your order. Donations will be collected and given to a local charity supporting this cause. Checks can be mailed or dropped off to:
Royal American Management
1022 W. 23rd St., Panama City, FL 32405
Attn: Wellness Committee – Breast Cancer
For Corporate Staff:
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Shirts are available for a $10 donation per shirt (donations go to a breast cancer charity).
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Please email wellness@royalamerican.com with your shirt size by August 29.
Thank you for joining us in raising awareness and supporting those affected by breast cancer.
