Upcoming Town Hall: A Conversation about Fair Housing

Join us Wednesday, November 4, for an important and engaging RAU Town Hall featuring Whitney Brock, Director of Risk Management, and Missy Dugas, Senior VP of Operations!

Fair Housing impacts the work we do every day, and this session is an opportunity to strengthen your knowledge, ask questions, and learn how to navigate real-world situations with confidence. Our speakers will cover common compliance challenges, best practices, and practical strategies that help protect our residents, our teams, and our communities.

 

Topics of discussion will include:

  • Fair Housing in Everyday Operations: Common compliance mistakes, consistent policy enforcement, and preventing unintentional discrimination.
  • Reasonable Accommodations & Modifications: Understanding requests, documentation requirements, and common challenges.
  • Communication & Resident Relations: Effectively communicating with residents with disabilities, language barriers, and accessibility needs.
  • Maintenance & Property Operations: Fair Housing considerations involving work orders, resident interactions, and emergency situations.
  • Real-World Scenarios & Affordable Housing Compliance: Practical situations, emerging concerns, and best practices for affordable housing communities.

 

Attendance is highly recommended for all site team members, including Maintenance Teams. Regional Managers and Operations Specialists are also strongly encouraged to attend.

 

Don’t miss this opportunity to build your knowledge, get answers to your questions, and strengthen Fair Housing practices across our communities!

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Upcoming Town Hall: A Conversation with Resident Services

Want the inside scoop on what’s working at other communities? Join us Wednesday, October 28, at 3 PM ET for our next RAU Town Hall, featuring our Resident Services team and special guests from our properties!

This is your chance to hear directly from other teams, learn from their successes, and walk away with practical ideas you can put into action at your own community. From successful resident programming to building stronger connections with residents, we’re sharing ideas that work and learning from the experiences of others.

Our discussion will focus on:

  • Learning from the Successes of Other Communities
  • Building Resident Engagement
  • Staff Ownership and Follow-Through

Join us to get inspired by your peers, exchange ideas, and discover new ways to make an impact in your community!

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Upcoming Townhall: A Conversation with Marketing on AI

Please make plans to join us for our next Town Hall: A Conversation with Marketing, on Wednesday, September 30th at 10:00 AM CT / 11:00 AM ET.

This Town Hall will focus on practical ways to use AI and strengthen your community’s digital presence. Topics will include:

  • Best Case Uses for AI When Marketing Your Community
  • AI Search (GEO): How to Show Up Where Your Prospects Are Searching
  • Remembering Your Brand Voice in an AI World

This session is a great opportunity for all Community Managers who are working to market their properties, reach prospective residents, and strengthen their communities’ digital presence.

If you would like to submit questions ahead of time, please email them to training@royalamerican.com.

We hope you can join us for this conversation!

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Upcoming Townhall: A Conversation with Compliance

 

Our next Town Hall is happening tomorrow, Wednesday, August 26th from 2:00–3:00 PM Central (3:00 PM–4:00PM Eastern). Hosted by the Training Department, this session will feature Patrice Walker, Director of Affordable HUD/ RD Administration. She will cover topics such as:

  • Maintaining compliance by timely investigating the results on EIV Reports
  • Collecting monthly payments for the Repayment Agreements
  • Utility Allowance Baseline – retrieving signed tenant forms

Don’t miss it! We look forward to seeing you tomorrow!

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Upcoming Townhall: A Conversation with IT

 

Our next Town Hall is happening tomorrow, Wednesday, July 22nd from 1:00–2:00 PM Central (2:00 PM–3:00PM Eastern). Hosted by the Training Department, this session will feature Mike Correll, Vice President of IT (Information Technology). He will cover topics such as how to submit a help desk ticket, best practices, TeamViewer, OneDrive, SharePoint, Teams, MFA (Mult-Factor Authentication), and Copilot AI.

Don’t miss it! We look forward to seeing you tomorrow!

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Town Hall about Leasing: Fireside Chat Part 2!

Join us for Part 2 of our Leasing Fireside Chat, a special RAU Town Hall designed to continue the conversation around the evolving landscape of multifamily leasing. Due to the incredible engagement and number of questions submitted during our first session, we’re bringing our panel back together to answer the questions we didn’t have time to address.

Wednesday, June 10, 2026
10:00 AM CT / 11:00 AM ET

This dynamic, one-hour discussion will feature experienced panelists sharing real-world insights, current challenges, and proven strategies to drive leasing performance. Participants will gain valuable perspective on today’s prospect behavior, effective leasing techniques, and ways to elevate the resident experience to improve conversion and retention.

Whether you attended the first session or are joining us for the first time, this is a great opportunity to learn from industry leaders, engage in meaningful discussion, and walk away with actionable ideas to strengthen your leasing approach.

Panelists

  • Missy Dugas – SVP of Operations
  • Rose Nurse – Regional Vice President
  • Page Weimer – Regional Manager
  • Rob Jones – Lease Up & Stabilization Specialist
  • Teresa Woodside – Community Manager, Tyndall Pointe

Community Managers, Assistant Community Managers, Leasing Consultants, CTMs, and Regional Managers are highly encouraged to attend.

We hope you’ll join us for this special continuation of the conversation!

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Upcoming Town Hall: A Conversation about Tax Credit

Please make plans to join us tomorrow for our next Town Hall: A Conversation about Tax Credit, featuring Kristy Cobb, at 2:00 PM CT / 3:00 PM ET.

This Town Hall will focus on Compliance support for Tax Credit properties and provide helpful guidance on common questions and available resources. Topics will include:

  • File review processes, including submission procedures, turnaround times, and common factors that may delay reviews
  • How to identify and contact your Compliance Specialist
  • Additional Compliance services available to support site teams
  • Best practices for responding to audit notices, auditor requests, and state agency inquiries
  • Steps to take when additional Compliance assistance is needed

This session is a great opportunity to gain clarity on Compliance processes and learn more about the resources available to support your property and team.

If you would like to submit questions ahead of time, please email them to training@royalamerican.com.

We hope you can join us for this informative and helpful conversation!

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