We’re proud to celebrate our very first Certified Training Mentor (CTM) Program class!
This inaugural class included 15 participants who have now completed the program and are ready to provide hands-on support to newly hired and newly promoted Community Managers across our portfolio. The CTM program was created as part of our continued commitment to leveling up our training efforts and ensuring our teams feel supported, confident, and prepared in their roles.
The training was hosted at San Juan Apartments, providing an engaging, collaborative environment for learning and connection. We were also excited to welcome a special appearance from Missy Dugas, Senior Vice President of Operations, who helped reinforce the importance of mentorship, leadership, and investing in our people.
As we continue to grow, programs like CTM allow us to strengthen our internal support systems and make training an even greater priority at Royal American. Congratulations to our first CTM class. We’re excited to see the positive impact you’ll make!
Please join us for our first RAU Town Hall of 2026 featuring our Corporate Maintenance Department on Wednesday, January 28th! This session is highly recommended for all site Maintenance employees and Community Managers.
This Town Hall will cover topics such as:
- When repairing parts on HVAC is more cost effective and when replacing units is more cost effective
- Communication
- Staining and the difference in a moisture meter and a humidity reader as well as what you should be looking for
- Shop organization
- Leveling up on preventative maintenance
If you would like to submit questions ahead of this session, please email them to training@royalamerican.com. We hope you can join us tomorrow!
The following employees were recognized at our Corporate quarterly meeting. They were nominated by their peers for going above and beyond and delivering exceptional service and work ethic during the 4th Quarter of 2025. We would like to acknowledge their hard work. Thank you for all you do!
- Misty Kent
- Laura Lutz
- Chrissy Maulbeck
- Laura Long – WINNER
The following site staff were also nominated for the GEM Award. Thank you to these individuals for their work ethic and dedication!
- Lori Jordan
- Nahomy Gomez – WINNER
