Upcoming Town Hall: HOTMA

Join us for our next Town Hall, “A Conversation About HOTMA with Kristy Cobb,” Wednesday, November 12th at 11:00 a.m. ET / 10:00 a.m. CT.

During this session, Kristy will walk through important updates and requirements under HOTMA, including:

  • What is required for employment verification

  • When assets must be verified under HOTMA

  • Key differences HOTMA introduces

  • Understanding the difference between Necessary Personal Property and Non-Necessary Personal Property

Don’t miss this opportunity to learn more about how HOTMA impacts our work and ask any questions you may have!

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Upcoming Town Hall: Risk Management

Update: This Town Hall has been moved to Tuesday, October 28th, from 1:00-2:00PM Central (2:00-3:00PM Eastern). 

Join us this Wednesday for our next Town Hall featuring the Risk Management team! We’ll cover how to properly report incidents, what details and documentation to include, and key reminders about Fair Housing, Reasonable Accommodations, and Modifications.

This session is highly recommended for all site team members to attend.

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Upcoming Town Hall: Resident Services

Our next Town Hall is happening Wednesday, September 3rd, from 10:00–11:00AM Central (11:00AM–12:00PM Eastern)!

Featuring our Resident Services Department, this month’s Town Hall will walk you through the essentials of tenant programs — from getting started with the basics to overcoming common challenges and misconceptions. The team will also share real-life success stories and practical tips to help you feel more confident in managing program requirements at your site.

We encourage you to submit your questions ahead of time by emailing training@royalamerican.com so we can address them during the session.

We’re looking forward to hosting another informative discussion with you on Wednesday, September 3rd!

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Upcoming Town Hall: Vendor Compliance

Our next Town Hall is happening Wednesday, August 13th, from 1:00–2:00PM Central (2:00–3:00PM Eastern)!

Featuring our Vendor Compliance Administrator, Connie Brady, this month’s session will walk you through the new ticketing process for vendor enrollment — what’s changing, how it works, and how it will make the process smoother for everyone.

You’ll learn:

  • Understanding the Vendor Fee – What it covers, why it matters, and how it supports active monitoring, communication, and quality standards year-round.

  • Most Common Errors – The top mistakes to avoid when submitting vendor forms, from missing information to outdated documents, and how to get it right the first time.

  • Searching Vendors – How to quickly find vendor status, understand why a vendor is inactive, and use search tools effectively.

  • Service Tickets – Step-by-step guidance for submitting tickets correctly so they’re routed to the right department.

  • Unapproved Vendors – Why they’re a major liability risk and how to ensure all vendors are properly vetted before work begins.

We encourage you to submit your questions ahead of time by emailing them to training@royalamerican.com so we can address them during the session.

We’re looking forward to seeing you there for this discussion!

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Pet-A-Palooza is Here!

Our Annual Pet-a-Palooza is back!
Now through September 30th, the Events Committee is collecting donations for four local animal rescues in Panama City. Monetary donations and pet supply items are both welcome!

To contribute, email events@royalamerican.com.

 

 

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Upcoming Town Hall: PetScreening

Our next Town Hall is happening Wednesday, July 30th, from 2:00–3:00PM Central (3:00–4:00PM Eastern)!

Featuring Whitney Brock and Missy Dugas, this month’s session will dive into all things PetScreening—what it is, why it matters, and how to confidently continue to implement it at your property.

We’ll also cover important topics like:

  • Understanding assistance animal policies

  • Navigating pet profiles and application processes

  • Communicating clearly with residents about pet requirements

Bring your questions—Whitney and Missy are here to help!

*This training is mandatory for all community managers

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Upcoming Town Hall: Marketing

Our next Town Hall is happening Wednesday, July 23rd, from 1:00–2:00PM Central (2:00–3:00PM Eastern)!

Featuring the Marketing Team, this month’s session will cover the advantages of social media- how it can help your online reputation and build lasting resident relationships!


We’ll also dig into why it’s important to:

  • Keep your SOCi profiles active and up to date

  • Build and maintain property waitlists

  • Interact with residents through meaningful content

Whether you’re brand new to social or looking to sharpen your strategy, this session is for you. Bring your questions- we’re here to help!

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