Dear Team,

It is with mixed emotions that we announce the retirement of Denise Ost, our esteemed Executive Vice President, effective March 1, 2024. Denise has been an integral part of our organization for 35+ years, and her contributions have been invaluable in shaping our company’s success.

While we are sad to see Denise leave, we are also filled with gratitude for the significant impact she had on our company and team members. We are confident that Denise has laid a strong foundation for continued success in our organization.

With that said, it brings me great pleasure to share with you the exciting news of these well-deserved advancements for some of our most dedicated long-term employees.

Effective immediately, I am thrilled to announce the following promotions:

1. Executive Vice President (EVP): Kimberly Maggard
   With unparalleled dedication and a relentless pursuit of excellence, Kimberly has been an invaluable asset to our company for 20 years. Her strategic vision, unwavering commitment, and exceptional leadership have consistently driven our organization forward. As EVP, Kimberly will oversee all Royal American Management’s operations and support departments. She will  play a pivotal role in shaping our future direction and driving sustainable growth.
2. Senior Vice President of Operations (SVP): Melissa Dugas (Missy)
   Throughout Missy’s tenure with us, she has demonstrated exceptional operational acumen, a keen understanding of market dynamics, and a passion for innovation. Her ability to streamline processes, optimize efficiency, and deliver results has been instrumental in our success. In her new role as SVP of Operations, Missy will lead our operations team, to include four (4) RVP’s, as well as implement  operational strategies with precision and foresight.
3. Senior Vice President of Support Services (SVP): Judy Williams
   Judy’s unwavering commitment is to provide unparalleled support services and nurturing strong relationships with our customers and partners. Her deep understanding of resident and client’s needs, coupled with her relentless pursuit of excellence, has set a benchmark for service excellence within our company. As SVP of Support Services, Judy will continue to elevate our standards of customer care and support through leading the following Royal American Management support departments: Maintenance, Training, RealPage Systems Support, Affordable Compliance Programs, Marketing, Vendor Credentialing and Contracting.

These promotions not only recognize the outstanding contributions of the individuals but also underscore our commitment to fostering talent and promoting from within. I have every confidence that Kimberly, Missy, and Judy will excel in their roles, driving our company to new heights of success.

Sincerely,
Kerri Toth, President