After a year of outstanding performance, leadership, and dedication, we are proud to announce that Ingram Terrace has been named Royal American’s 2025 Property of the Year!
This recognition represents more than strong numbers. It reflects the hard work, consistency, and commitment this team brings every single day to their residents, community, and one another.
The results speak for themselves:
• Average Occupancy: 99.2%
• Delinquency Rate: .01%
• NOI Growth: 126%
• NOI Budget: -$12,000
• Actual NOI for the Year: $36,000
Congratulations to Community Manager Darnell Charles and the entire Ingram Terrace team for this incredible achievement. Your leadership, teamwork, and pursuit of excellence set the standard across our portfolio, and this honor is so well deserved.
Thank you for all that you do to make Ingram Terrace a place residents are proud to call home. We are incredibly proud to celebrate this accomplishment with you all!
We are excited to welcome Lisa McQueen to the Royal American team as a Regional Manager!
With over 20 years of experience in multifamily affordable housing, Lisa is dedicated to making a positive impact at every property she supports. She thrives in challenging environments and takes pride in strengthening operations, supporting her teams, and contributing to the overall success of each community.
Outside of work, Lisa enjoys designing and creating jewelry, especially pieces featuring pearls. She also loves spending time at the beach and cherishes every moment with her grandchildren when they come to visit.
Please join us in giving Lisa a warm Royal American welcome! We’re excited to have her experience, passion, and leadership on our team.
May is Mental Health Awareness Month, and we are closing out the month with a workshop focused on a challenging issue often encountered in property management: hoarding. This training provides a clear and compassionate introduction to hoarding disorder, helping staff better understand what hoarding is, why it occurs, and the complex factors that contribute to it. The session emphasizes recognizing individuals who may be at risk and responding with care, empathy, and respect.
Please make plans to join us Thursday, May 28, from 11:00 AM – 12:00 PM ET (10:00 AM – 11:00 AM CT) via Microsoft Teams for this training opportunity.
What You’ll Explore
- What hoarding disorder is and how it differs from clutter or collecting
- Why people hoard objects and what purpose those items may serve
- Psychological, emotional, and environmental factors that contribute to the disorder
- How to identify individuals who may be at risk and respond with care and compassion
The session will begin with a presentation, followed by a moderated Q&A where attendees are encouraged to ask questions and share reflections.
Featured Speaker
AMANDA BELANGER
University of Miami — Program for Anxiety, Stress, and OCD (PASO)
Amanda Belanger is a fourth-year doctoral student working with Kiara Timpano at the University of Miami. She earned her B.S. in Psychology and French Language & Literature from Fordham University in 2019. Her research focuses on understanding the mechanisms that maintain hoarding disorder, with the goal of improving treatment outcomes. Amanda is particularly interested in how individuals learn throughout treatment and how emotional responses to sorting influence this process.
We hope you will join us! A calendar invite will be sent to your email.
