We are thrilled to celebrate the outstanding achievements of two employees for their exceptional performances in recent secret shop evaluations conducted by Validate! Sebastian, Leasing Consultant at Reserve at Kanapaha, and Wyatt, Community Manager at Hunters Run, truly stood out during their secret shop evaluations, and we couldn’t be more proud to highlight their exceptional efforts. Since employees are unaware of when they are being evaluated, their high scores reflect the consistent excellence they bring to their work every day.
Royal American uses mystery shopping to train site employees because it provides an unbiased, real-world perspective on how their staff interacts with future residents, allowing them to identify areas where employees need additional training, reinforce positive behaviors, and ultimately improve the overall customer experience by addressing potential service gaps that might not be apparent through regular supervision.
The near perfect scores earned by the Wyatt and Sebastian at Reserve at Kanapaha and Hunters Run, speaks volumes about their dedication and professionalism. These achievements are not only a testament to their individual excellence but also reflect the culture of service and care that defines both Reserve at Kanapaha and Hunters Run. Both properties, located in Gainesville, are setting a remarkable standard in apartment community service. Congrats teams!
Our next Town Hall is happening tomorrow, Wednesday, January 29th from 1:00–2:00PM Central (2:00–3:00PM Eastern). Our RA University Townhall will be hosted by the Training Department and will feature Patrice Walker, along with other members of the Compliance Team! They will be discussing third party verification of income, MOR prep and responses, expired certs, and more!
If you work with HUD or RD properties, you will learn a lot from this training. Don’t forget to call in!
You recently received Incentco points for Thanksgiving and the Holidays. Don’t forget to cash in your points for gift cards to your favorite stores or restaurants! Have questions about Royal Rewards with Incentco? Refer back to this Q&A on Incentco.
