At Royal American, our greatest strength has always been our people—especially those who have helped shape our story for decades. Today, we are honored to celebrate a remarkable milestone: 30 years of dedication, growth, and industry knowledge. You don’t reach a 30-year milestone without incredible passion and loyalty and those words describe this employee perfectly. We’re excited to share Frankie’s story and congratulate her on this incredible milestone anniversary.
Celebrating Your Milestone Questionnaire
What position did you start out in at Royal American?
I began my career with First Service in 1996 in the Tenant Accounting department.
Tell us a little bit about your career journey with Royal American.
In 2009, when an opportunity became available, I transferred to the management company to broaden my experience and take on new responsibilities. The transition allowed me to apply my accounting background in a more operational role. I found my place within the company and never wanted to transfer to any other positions.
Share a favorite memory from your time with Royal American.
I’m grateful for the support, encouragement, and memories I’ve shared with so many. This workplace has felt like a second home. I am thankful for all the people I have met and built some great friendships along my journey.
Share some of your interests and hobbies outside of Royal American.
Outside of work, I enjoy spending time with my family, friends, and my dogs. I love going camping and taking trips to the mountains, where I can relax and enjoy the outdoors. One of my favorite things is watching my granddaughter play softball. Spending quality time with my family and making lasting memories together is what I enjoy most.
What advice would you give to someone just getting started?
My advice to someone just starting out would be to stay organized, be willing to learn, be flexible and maintain a positive attitude and don’t be afraid to ask questions.
Thank you, Frankie, for sharing your experience, and for your 30 years of excellence at Royal American. Help us congratulate her in the comments!
Every four years something magical happens: people all over the world come together to celebrate. Cultures collide, excitement erupts at the same time, we learn about each others traditions, and we realize that all the differences don’t divide us they bring us closer. The 2026 FIFA World Cup brought 48 nations together to celebrate the same game and it’s a great reminder of what’s possible when people choose community over conflict.
Here is what some of our employees had to say about their World Cup experiences:
“Lived in Brno, Czech Republic for 7 years. Still visit and still have many close friends. The scarf is from the local football team, Zbrojovka Brno and the kit is the Czech national jersey. Lifelong dream to go to a World Cup match. Bucket list stuff. Loved it.” – James Frost, Maintenance Tech
“I decided to support Spain because of a wonderful family trip to Madrid a few summers ago and really fell in love with the Spanish way of life. This years world cup has showed that soccer has the power to bring together people of different cultures, languages, and backgrounds with mutual respect and excitement. From Scotland’s tartan army, Norway’s Viking fans, and the magic of Cape Verde; it’s a reminder that inclusion and diversity make experiences like the World Cup even more meaningful by connecting people from around the world.” – Joseph Chapman, Regional Manager
Thank you James and Joseph for sharing your pictures and stories!
Our next Town Hall is happening tomorrow, Wednesday, July 22nd from 1:00–2:00 PM Central (2:00 PM–3:00PM Eastern). Hosted by the Training Department, this session will feature Mike Correll, Vice President of IT (Information Technology). He will cover topics such as how to submit a help desk ticket, best practices, TeamViewer, OneDrive, SharePoint, Teams, MFA (Mult-Factor Authentication), and Copilot AI.
Don’t miss it! We look forward to seeing you tomorrow!
