Got maintenance questions? These policies cover some of the most asked maintenance questions. Don’t forget to click on the policy below for more detailed information. The link will take you to where the policy is located on the Intranet for further reading and reference!

1. Personal Protection Equipment (PPE) Station: Each site must have a readily accessible PPE station in the maintenance shop. The station should include items like eyewash, eye protection, rubber boots, cut-proof gloves, back braces, MSDS kits, lockout tagout equipment, hard hats, earmuffs, masks, painters suits, first aid kits, and hazard assessment forms.
2. Ladders and Step Ladders: Employees cannot work on surfaces six feet or higher without guardrails, except for inspections or assessments. Only employees with certified fall protection training can use fall arrest systems.
3. Maintenance Services Program: Preserve properties, maintain owner investment, and ensure resident safety and well-being. Keep landscaping and buildings attractive to maintain property value. Consistent care and attentions are essential for effective maintenance.
4. Mold and Mildew: All sites must have residents sign a mold addendum as part of their lease. Residents are responsible for controlling mold and mildew in their apartments and must notify management of any moisture or mold problems. Staff should be educated to treat indoor moisture problems as immediate concerns and conduct regular inspections to monitor for mold. Routine monitoring, inspections, and addressing water leaks can help prevent mold growth. The decision to have air sampling, or any other testing performed, is determined by Risk Management, Maintenance Department, and appropriate Regional VP.

Stay tuned for upcoming posts in this series as we continue to highlight important policies and procedures at Royal American!