Handling Canceled or Rescheduled Events
To ensure residents benefit from tenant programs, canceled mandatory workshops must be rescheduled within the same time frame they were originally required. Simply noting “FACILITATOR CANCELED” or “EVENT CANCELED” on your monthly report is not sufficient.
For example, schedule quarterly events such as Health & Nutrition or Job Training, at the beginning of the quarter. If a facilitator cancels, you will still have enough time to reschedule or replace the event with a comparable offering before the end of the quarter.
Have questions about this? Reach out to Resident Services or read the whole policy here.
Stay tuned for upcoming posts in this series as we continue to highlight important policies and procedures at Royal American!
Women continue to break barriers in industries traditionally dominated by men, and Marshall Gilley is doing just that. With nearly a year in her role as Maintenance Technician, Marshall is focused on growing her expertise and has her sights set on becoming a Maintenance Supervisor in the future.
Originally from Biloxi, Mississippi, Marshall has spent the last ten years in Florida, where she has built a fulfilling life centered around faith, family, and service. She is a mother of six children—five boys and a girl, she enjoys gardening, fishing, and cooking and she’s a devoted Dallas Cowboys fan.
Marshall’s journey into maintenance was inspired by her late father, a commercial painter and skilled tradesman. “I always wanted to learn from my dad and be like him,” she shares. Honoring his legacy, she has built an impressive skill set, holding degrees in pipe fitting/ plumbing and auto mechanics, with plans to complete her HVAC certification this year.
Marshall understands that being a woman in a male-dominated field brings unique advantages. “I’m often perceived as less intimidating, which allows residents—especially seniors and those with disabilities—to feel more comfortable discussing maintenance concerns,” she explains.
One of Marshall’s most rewarding moments on the job was stepping up alongside her manager to assist a resident during a life-threatening medical emergency. “It’s important to make a difference,” she reflects, highlighting that maintenance is about more than just fixing things—it’s about caring for and protecting the community. When asked what advice she would give to other women considering a career in maintenance, Marshall’s response was clear and confident: “Don’t be intimidated. Build your skills and get to work!”
Royal American Management is proud to announce the launch of the Pathway to Leadership Excellence Program, beginning March 24, 2025. Designed exclusively for Royal American employees, this comprehensive leadership development initiative provides a structured, multi-phase approach to building essential leadership skills, fostering mentorship, and driving career growth.
About the Program
Powered by Royal American University in collaboration with the ACE Committee, the Pathway to Leadership Excellence program is designed to equip employees with critical leadership competencies through:
- DiSC Assessment & Leadership Workshops – Enhancing self-awareness and leadership style adaptability.
- Online Learning & Leadership Development Courses – Interactive training which will be completed within Grace Hill. Training courses were provided courtesy of a new partnership with Open Sesame Elearning Marketplace.
- Mentorship & Career Development Guidance – One-on-one mentorship with senior leaders.
- Workshops on Emotional Intelligence & KPIs of keeping talent – Hands-on sessions to strengthen decision-making and performance.
Why This Matters
At Royal American, we believe in investing in our people—because strong leadership fuels success. This program will empower participants to hone their leadership skills, expand their professional network, and create a meaningful impact within their teams.
Congratulations to the twenty employees that will pilot this program over the next 12 months. This program will be available in the future to current and aspiring leaders within our organization. We are excited to embark on this journey with you… Let’s lead the way together!
