FAA 2024 Recap

Last week, members of our operational team attended the Florida Apartment Association (FAA) Annual Conference in Hollywood, FL. The theme this year was Inspire, and it truly lived up to its name!

We’re incredibly proud of our team members, Lori Agudo and Kim Maggard, who had the honor of speaking at the event, sharing their insights and experiences with industry peers.

The FAA conference is always a fantastic opportunity to connect, learn, and bring new ideas back to our company. We’re excited to keep the inspiration going!

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Pathway to Career Development Program

 

Hi Team,

 

I’m thrilled to announce the launch of our Pathway to Career Development (PCD) program, made possible by your valuable feedback! This training initiative is designed to support your career growth here at Royal American Management.

We’re launching our program with opportunities for Central Florida Staff seeking Maintenance positions.  If you’re a Central FL Housekeeper or Porter and you want to advance to Maintenance Tech, or if you’re a Central FL Maintenance Tech wanting to advance to Maintenance Supervisor, I encourage you to join our upcoming Teams call to learn more about the program and get answers to your questions.

We’ll be expanding PCD to include more roles and regions throughout the year. In the meantime, visit our Sharepoint for more information about Pathway to Career Development.

Your dedication is what makes RAM exceptional, and we’re committed to supporting your development.

 

Kerri Toth, President

Royal American Management

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Two Floating Holidays

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Celebrating Our Recent Promotions!

 

 

 

 

 

 

 

 

 

 

 

We’re thrilled to highlight our newest promotions at Royal American! Join us in congratulating Cindy Fonseca and Shannon Keusch on their well-deserved promotions.

Cindy began her career 8 years ago as a part-time leasing consultant. As her interest in the industry grew, she advanced to assistant manager and then community manager. In 2020, she joined Royal American Management as a community manager, determined to elevate her career in multifamily housing. Today, we’re excited to celebrate her latest achievement as she steps into her new role as Regional Manager!

Shannon joined our team as a Regional Manager earlier this year with an impressive 25 years of diverse property management experience, spanning from conventional, affordable, and military communities. We are proud of her dedication and hard work that has propelled her into a quick promotion! We know she will exceed our expectations in her new role as Regional Director.

We’re excited to see Cindy and Shannon continue to excel and drive our company toward even greater success!

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RA Training Department Rolls Out Pathway to Policy & Procedure Compliance Program

Exciting news from the Training Department! We have made some changes to our Management Training Program which is currently required for newly hired/ promoted Assistant Community Managers and Community Managers. The Management Training Program is now known as Pathway to Policy & Procedure Compliance. This change was made in an effort to continue to promote other site level positions to participate in modules that are relevant to them.

 

Here are some important details:

  • Our RAU Training Intranet has an interactive calendar that will allow you to see what courses are being offered, course description, and target audience. You have the ability to add the course to your Outlook calendar or join the session live if it is occurring at that time. Please reference calendar and available resources here: https://royalamericanmanagement.sharepoint.com/sites/RoyalAmericanUniversity33
  • As a reminder, you can submit questions and request training through our RAU Training Intranet.
  • Some of the modules will be offered “live” and some modules will be recorded and assigned in Grace Hill. This will allow for a manager to take some of the course work at a time that is convenient for them versus having to be available for a live session. The live sessions will be hosted on Tuesdays and Thursdays. Please review attached schedule.
  • There are new modules that will be added throughout the year: Human Trafficking Awareness (general knowledge and open to all – 1/31), Technical Proficiency (computer basics course – 2/07). Modules currently being created: Kingsley Secret Shop Training, Crisis Management (in conjunction with Risk Mgt. and Maintenance Depts), Time Management and Organization. Details forthcoming on all new modules.
  • Training surveys will now be assigned in Grace Hill not Survey Monkey. An employee will not receive credit for program completion until the survey is completed in GH. Survey feedback helps us to continue to shape the program and offer the coursework our employees need. The survey has four required questions and one optional question.
  • With each class we do activities such as poll questions, ice breakers, wordcloud, etc. This year we will be issuing a challenge to our students to participate in a card game called “Better than Yesterday”. This game has positive message cards that inspire an individual to be a better person than they were yesterday. We are all about positivity and inspiration in the Training Department and our employees have enjoyed these types of activities in the past! You will be issued a positive challenge during each session and for each person that participates they are entered into a drawing for a prize.

 

We look forward to being a part of your learning journey this year!

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Exciting New Employee Bonus Program for Client Referrals!

 

Dear RA Team,

At Royal American, we believe that “Everybody markets.” It’s not just the responsibility of the Marketing department or the New Business department; every employee has the opportunity to represent our company in their daily interactions. Some of our most valuable clients have come to us through referrals from our community managers, regional managers, contracting/vendor compliance staff, and more. We know that anyone, at any time, may come across a lead for a client looking for a new management company or someone preparing to embark on a new project.

To show our appreciation for your valuable contributions in helping us expand our portfolio, we are thrilled to introduce a brand new Employee Bonus Program for Client Referrals, effective immediately. Here’s how it works:

 

Bonus Structure:

  1. For referring clients with up to 99 units, you will receive a $250 bonus upon onboarding.
  2. For referring clients with 100-199 units, you will receive a $325 bonus upon onboarding.
  3. For referring clients with 200-299 units, you will receive a $500 bonus upon onboarding.
  4. For referring clients with 300 units or more, you will receive a $750 bonus upon onboarding.

Read more

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RA Wellness Committee; June

In celebration of Diversity and Men’s Health Month in June, please take a look at the flyer below to view Wellness Committee’s event opportunities.

Please keep an eye out for additional Wellness Announcements & Informative Webinars on the Dispatch for the month of June.

If you have any questions, please contact: Wellness@royalamerican.com

Link to Flyer: https://royalmgt.com/wellness-2023

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