Recognizing Sebastian and Wyatt!
We are thrilled to celebrate the outstanding achievements of two employees for their exceptional performances in recent secret shop evaluations conducted by Validate! Sebastian, Leasing Consultant at Reserve at Kanapaha, and Wyatt, Community Manager at Hunters Run, truly stood out during their secret shop evaluations, and we couldn’t be more proud to highlight their exceptional efforts. Since employees are unaware of when they are being evaluated, their high scores reflect the consistent excellence they bring to their work every day.
Royal American uses mystery shopping to train site employees because it provides an unbiased, real-world perspective on how their staff interacts with future residents, allowing them to identify areas where employees need additional training, reinforce positive behaviors, and ultimately improve the overall customer experience by addressing potential service gaps that might not be apparent through regular supervision.
The near perfect scores earned by the Wyatt and Sebastian at Reserve at Kanapaha and Hunters Run, speaks volumes about their dedication and professionalism. These achievements are not only a testament to their individual excellence but also reflect the culture of service and care that defines both Reserve at Kanapaha and Hunters Run. Both properties, located in Gainesville, are setting a remarkable standard in apartment community service. Congrats teams!
You two are absolute rockstars! So proud of everything you’ve accomplished—keep shining and crushing it! Way to go!!
Congratulations Wyatt and Sebastian! So proud of you both!
Amazing Job!
Awesome Job!!
Very well done!
AWESOME job guys! Keep up the great work!
Good Job to you both!!
Ouu Nice! Congratulations!!!!!