Policy Reminders: Training

This month, we are highlighting some policies from the Training Department. You can find these policies in Chapter 7: Training on the Intranet or by clicking HERE.

7.2.1 CODE OF CONDUCT

While participating in any training session the following code of conduct must be followed:
• On time for class
• Follow RAM Dress Code policy for site-personnel when attending in-person training
• Participate in activities – poll questions, chat participation, games, etc.
• Act in a professional manner
• Be respectful of others in class
• Do not answer calls/texts during class unless true emergency
• For virtual sessions, webcam must be on, and you must be clearly visible on camera

Violations of this policy will be reported to the Regional Manager, Senior Regional Director (if applicable), and Regional Vice President for the property immediately following class.

7.2.2 POLICY FOR MISSING VIRTUAL OR IN PERSON CLASS

If you are unable to attend a required in person or virtual class, you must first discuss with your Regional Manager. Approval to be excused from class must be provided by with your Regional Manager. Approval to be excused from class must be provided by your Regional Manager or Senior Regional Director, and the training department must be notified immediately. You are required to forward the approval to be excused to training@royalamerican.com.

If you fail to attend class, and no reason/approval was provided to the training department, it will be reported to your Regional Manager and Senior Regional department, it will be reported to your Regional Manager and Senior Regional Director. A report of missed attendance/ lack of webcam usage is reported weekly on Friday.

Stay tuned for upcoming posts in this series as we continue to highlight important policies and procedures at Royal American!