Policy Reminder: Resident Services

Handling Canceled or Rescheduled Events

To ensure residents benefit from tenant programs, canceled mandatory workshops must be rescheduled within the same time frame they were originally required. Simply noting “FACILITATOR CANCELED” or “EVENT CANCELED” on your monthly report is not sufficient.

For example, schedule quarterly events such as Health & Nutrition or Job Training, at the beginning of the quarter. If a facilitator cancels, you will still have enough time to reschedule or replace the event with a comparable offering before the end of the quarter.

Have questions about this? Reach out to Resident Services or read the whole policy here.

Stay tuned for upcoming posts in this series as we continue to highlight important policies and procedures at Royal American!