The end of 2021 brought celebration and pride to the Orlando office. We would like to take the opportunity to recognize three outstanding individuals for their dedication and leadership.

We would like to congratulate Rose Nurse on her win for Regional of the Year Award at the Bay Area Apartment Association’s Gold Medallion Awards for 2021.

We would also like to recognize Lori Agudo, Director of Training and Talent Development, for winning the Corporate Support Person of the Year Award for 2021 at the 13th Annual Golden Key Awards! The Golden Key Awards provide a night of recognition for leaders amongst the Apartment Association of Greater Orlando members. There are a vast number of individuals that belong to this group. Lori is a very active and highly regarded member and we are incredibly proud of her for yet another achievement!

Last but certainly not least, Royal American is so proud of our Senior Vice President, Kimberly Maggard, CAPS®, and her decades-long journey with the Florida Apartment Association- one of the largest apartment associations in the country. Her dedication and commitment to FAA shined brightly as she guided the association as the FAA PRESIDENT in the 2021 year! Congratulations on your successful presidential term with FAA, Kim!

Sending warm wishes and heartfelt congratulations on your retirement Bonnie Wertanen! Thank you for 11 + years of service in the Accounting Department. It has been a pleasure to work alongside you and you will be missed greatly.

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As her retirement draws near, please join us in celebrating Kathy Vossler and the beautiful career she has built with Royal American/First Service Corporation over the last 27.5 years. She is currently the Vice President of Accounting and has run this wing of our company for over 10 years. There is not one part of our company that isn’t touched by her department and she has run it with efficiency, leadership, and grace. Currently she oversees over 30 people and 3 major departments – Accounts Payable (AP), Payroll, and General Ledger (GL). Not only do they get an enormous amount of work done, but they also do it well. Kathy is beloved by her team and will be missed tremendously.

It would be near impossible to cover all the contributions and accomplishments amassed during her time at Royal American. Just to note a few – During her tenure, Kathy was instrumental in us changing our banks from Bank of America to Summit Bank later known as Bancorp South. This has allowed RA to make money as opposed to being charged monthly banking fees. In addition, she converted our company credit card into a money maker. She was instrumental in several Timberline conversions throughout the years.  She led the accounting department through the Great Recession of 2008 and the chaos that followed Hurricane Michael which took out our entire corporate headquarters in October 2018. With no office space and limited resources, her team was able to get checks cut and payroll paid to employees within 10 days of Hurricane Michael. This was an incredible moment we still talk about today! It took an open mind, a willingness to adapt, and an abundance of strength.

Kathy’s consistency brought year after year of ‘year-end’ audits completed with excellence. Kathy’s ability to adapt quickly made it easy to establish new accounting procedures for newly acquired businesses such as restaurants, airplanes, and many third-party apartment owners to name a few. Kathy has brought so much to this company and she will be greatly missed.  Many do not know that Kathy was part of the first accounting department of the newly acquired Boardwalk Beach Resort in 1993.  A special thanks to Bobbi Cown, the then VP of Accounting, who convinced Kathy to transfer to the corporate office way back.  Otherwise, we wouldn’t be wishing Kathy all the happiness and joy as she embarks on a well-earned retirement.